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Faqs - UDS

Frequently Asked Questions

Yes, please continue to call our customer service department as usual, as this will enable us to pre-book your courier.

At least 1 hour prior to your normal collection time

Please call our customer service department. They will be able to assist you with further information regarding your courier- if they can wait or return later to collect your shipment.

You can submit any number of bookings prior to the collection. However, if the courier has already collected, please call our customer service team, we may be able to arrange another collection (additional surcharges may apply.)

Yes, please print your AWB and fax your instructions to our customer service department so they can make the necessary arrangements for your urgent shipment.

A pro-forma invoice is used for a shipment where no commercial transaction has taken place and the invoice is being