Get In Touch
+44 20 8848 3308
Send a parcel or package worldwide with our reliable courier service.
Resources
At Universal Delivery Solutions, we believe in building trust with our customers through transparency.
In our resources section you will find some of the paperwork we use when dealing with our customers, allowing you to get familiar with what to expect when using us for all your courier needs – these range from certificates to invoices and more.
If you require any further information, please do not hesitate to contact us!
Click on the links to see the relevant document:
- Website Today Itself
- Quick Start Guide
- Commercial Invoice
- Pro Forma Invoice
- Insurance General Value
- Shippers Declaration for Dangerous Goods
- UDS Credit Application Form
- Credit Card Form
- Customer Complaint / Service Failure Report
- BIFA-Stv U.K Edition
- Commercial Goods Import Guide
- EU Exit Short Straits Trader Material
- FTA No Deal Brexit Customs Workshop for Accredited Traders Slides
- Customs Clearance Charges for Air Freight Import
- Customs Clearance Charges for Road Freight Import
- Customs Clearance Charges for Sea Freight Import
- Import Documentation Requirements for Personal Effects
- Import Shipping Terms Explained
- What is an EORI Number?
- What is Port Shark Scam?
- Shipments booked by UDS
- Shipments not booked by UDS
- Importer - Exporter Letter Head
- New VAT rules for UK ecommerce sellers
Frequently Asked Questions
Yes, please continue to call our customer service department as usual, as this will enable us to pre-book your courier.
At least 1 hour prior to your normal collection time
Please call our customer service department. They will be able to assist you with further information regarding your courier- if they can wait or return later to collect your shipment.
You can submit any number of bookings prior to the collection. However, if the courier has already collected, please call our customer service team, we may be able to arrange another collection (additional surcharges may apply.)
Yes, please print your AWB and fax your instructions to our customer service department so they can make the necessary arrangements for your urgent shipment.
A pro-forma invoice is used for a shipment where no commercial transaction has taken place and the invoice is being used only to declare a value to customs. A commercial invoice is used if the goods are being sold to an end-user.
You require invoices for all dutiable/non-documented items for all destinations outside the EU in triplicate.
Yes, air shipments are calculated on 6:1 (6000) (This is likely to change to 5000 as per IATA regulations. Date to be advised.) Road shipments are calculated on 3.1 (3000)
Yes, the following are not acceptable: animals, bullion, currency, drugs, narcotics, firearms, ammunition, human remains, pornography. Other local restrictions may apply.
Yes, all fragile goods must be packed adequately to ensure safe transportation with ordinary care in handling. If unsure, please contact our sales department before shipping.
A courier shipment is generally a small package under 30 kilos in weight, which needs to be delivered in the fastest possible time.
A freight shipment would normally be over 30kg in weight and would not be as time sensitive however this is not always the case. If unsure, please contact our Sales department for clarification.
It is legal to receive alcoholic beverages sent by courier or mail when ordered from online retailers, but this is not the shipping case. Most freight forwarders include alcohol, whether beer or wine, on the list of restricted items.
What our Customers Say
Our customers are our source of satisfaction. We operate for them, and they have been confiding in us for decades, which makes us the best Customs Clearance guide in India.
Ishan Chakarvarti2022-08-31Best delivery service, fastest and most reliableKessie Hodges2022-08-31I regularly work with UDS delivering stock from our international suppliers. They consitently go above and beyond to support our business needs. I could not thank them enough for their help keeping us on track this summer!ishaan chakarvarti2022-08-30Best delivery service. No questions asked.sunny batra2021-08-13What a great company. Customer Service was top class. Spoke to a very kind lady "Anita Kapoor". She tracked my parcel and kept me informed every step of the way. Parcel was intact. I will definitely recommend them and will use the service again.Anne Joyce Martis2021-08-07Was very happy with the service also to mention Riva Kaur who was very helpful to follow up until the time my parcel reached me.Lacosto Bhupani2021-07-27IT was realy a night mare to get the parcel in hand on 26august , this was send out on 07 august from HK . BREXIT and the DHL team : Still we appriciate the help of Amrit KAPPOR from UBX team TO ENABLE US TO GET THE PARCEL . we do not understand WHY IT TAKES SO MUCH TIME TO DILIVER .ananya khurana2021-07-23Good service and efficient staff. Thanks to Anita kapoor for resolving my querygulzar dhawan2021-07-22Anita kapoor gave an outstanding service . Really appreciate the way she dealt with the query. I would recommend my family and friends to use your company. Many Thanks Simranjithema thakorlal2021-07-22Riva and Urmila are very personable and helpful, definitely makes working with UDS a pleasure.
How It Work
Easy Step To Task
Pick
We pick your parcel from your doorstep, as soon as your parcel is ready. Book a collection with us and out specialist parcel collection driver will pick up your parcel
Pack
At our designated warehouse unit our specialist packing team handle your parcel with care, and give it the extra padding and packing it require to continue further on it's journey.
Deliver
Once it reaches the destination our specialist parcel delivery drivers deliver your parcel to the recipients door. You receive tracking delivery confirmation