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      Resources

      At Universal Delivery Solutions, we believe in building trust with our customers through transparency.

      In our resources section you will find some of the paperwork we use when dealing with our customers, allowing you to get familiar with what to expect when using us for all your courier needs – these range from certificates to invoices and more.

      If you require any further information, please do not hesitate to contact us!

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      Click on the links to see the relevant document:

      Frequently Asked Questions

      Yes, please continue to call our customer service department as usual, as this will enable us to pre-book your courier.

      At least 1 hour prior to your normal collection time

      Please call our customer service department. They will be able to assist you with further information regarding your courier- if they can wait or return later to collect your shipment.

      You can submit any number of bookings prior to the collection. However, if the courier has already collected, please call our customer service team, we may be able to arrange another collection (additional surcharges may apply.)

      Yes, please print your AWB and fax your instructions to our customer service department so they can make the necessary arrangements for your urgent shipment.

      A pro-forma invoice is used for a shipment where no commercial transaction has taken place and the invoice is being used only to declare a value to customs. A commercial invoice is used if the goods are being sold to an end-user.

      You require invoices for all dutiable/non-documented items for all destinations outside the EU in triplicate.

      Yes, air shipments are calculated on 6:1 (6000) (This is likely to change to 5000 as per IATA regulations. Date to be advised.) Road shipments are calculated on 3.1 (3000)

      Yes, the following are not acceptable: animals, bullion, currency, drugs, narcotics, firearms, ammunition, human remains, pornography. Other local restrictions may apply.

      Yes, all fragile goods must be packed adequately to ensure safe transportation with ordinary care in handling. If unsure, please contact our sales department before shipping.

      A courier shipment is generally a small package under 30 kilos in weight, which needs to be delivered in the fastest possible time.

      A freight shipment would normally be over 30kg in weight and would not be as time sensitive however this is not always the case. If unsure, please contact our Sales department for clarification.

      It is legal to receive alcoholic beverages sent by courier or mail when ordered from online retailers, but this is not the shipping case. Most freight forwarders include alcohol, whether beer or wine, on the list of restricted items.

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      How It Work

      Easy Step To Task

      Pick

      We pick your parcel from your doorstep, as soon as your parcel is ready. Book a collection with us and out specialist parcel collection driver will pick up your parcel

      Pack

      At our designated warehouse unit our specialist packing team handle your parcel with care, and give it the extra padding and packing it require to continue further on it's journey.

      Deliver

      Once it reaches the destination our specialist parcel delivery drivers deliver your parcel to the recipients door. You receive tracking delivery confirmation

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